Category Archives: Emotions

Negotiation Tips for the Holidays

The holidays are a series of negotiations.  Where do we spend the holiday?  Who will join us? Whose family recipe will be used for dinner? Most importantly, who will be present?  Will my feelings be hurt?  Will I hurt feelings? … Continue reading

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Cultural Conflict and Forgiveness on Mount Everest

Climbers and Sherpas had an intense and violent conflict recently on Mount Everest.  Like most conflicts, the presentation of the conflict, did not reflect each side’s feelings and needs.  It’s an amazing story of recognizing cultural differences and resolving conflict … Continue reading

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Weapons and Mediation

Tragic and scary news story today about an attorney who was shot at a mediation in Phoenix. According to the media, the mediation was ending when the client went to his car to get something.  After a lengthy wait, the mediation … Continue reading

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How to Engage the Brain

How do you engage the brain to improve your work, your life, your teaching and your daily negotiations? First, our brains do not like boring things. After about 10 minutes, we check out. More importantly, emotional arousal helps the brain … Continue reading

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The “Secret Sauce” of Grief Counseling and Mediation: A Different Eye

I recently attended a session entitled “What Mediators Can Learn from the Brain Science of Grief Counseling” at the Northwest Dispute Resolution Conference in Seattle. I was interested that the lecturer, Professor John Medina, a molecular biologist fed up with current … Continue reading

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Recalling Traumatic Events: Cathartic or Destructive?

Should we really have clients recount traumatic events in detail in mediation?  Or is that actually a disservice to clients?   Are we reinforcing fear, and sidetracking settlement?  Or are we helping clients move past the trauma? According to recent … Continue reading

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Mediation and Negotiation by Skype?

Should you mediate by Skype?  Perhaps.  There are benefits and warnings. When a recent case was scheduled and one client would not be present in person, an attorney called me to discuss the client’s participation by telephone.  After a short … Continue reading

Posted in Confidentiality, Difficult People, Emotions, Ethics, law, mediation, Mediation Advocacy, Settlement | Tagged | 5 Comments